As Director of Netlexer Ltd., I lead strategic initiatives, make key decisions aligned with company objectives, foster a positive team culture, drive business development and client relationships, oversee financial health, promote innovation, ensure corporate governance, and prioritize customer satisfaction. My pivotal role actively guides the company's vision, ensures operational excellence, and fuels sustained growth.

• Implementation of a software application of COBAIT at customer site including setup, configuration, initial lookup data preparation etc.
• Provide training and guide end users in using the application.
• Guide users in configuring necessary workflows, business process automation etc.
• Provide first level support to end users in resolving issues raised by them. Escalate critical issues to second level support team.
• Work closely with the team in the US and Dhaka to ensure all the issues are being addressed and in a timely manner.
• Improve customer service, perception, and satisfaction.
• Escalate service or project issues that cannot be completed within agreed service levels.

• Plan and manage software development projects.
• Define project scope, goals, and deliverables.
• Communicate project progress, risks, and issues to stakeholders.
• Coordinate and motivate project team members.
• Identify and manage project risks and issues.
• Develop and maintain project documentation.
• Ensure project deliverables meet requirements and expectations.
• Manage project budgets and resources.
• Ensure compliance with relevant policies and regulations.

• Define and oversee software architecture and design.
• Develop and maintain software development processes and quality assurance standards.
• Lead and manage a team of software architects, developers, and quality assurance analysts.
• Collaborate with business stakeholders to understand requirements.
• Define and oversee software testing processes.
• Ensure timely and high-quality delivery of software projects.
• Manage vendor and contractor relationships.

• Led product development and operations teams, overseeing delivery of software products and services.
• Defined and implemented product development processes and methodologies.
• Managed cross-functional team to develop cloud-based inventory management solution.
• Led development life cycle, ensuring timely and high-quality delivery.
• Worked with sales and marketing to promote solution and generate leads.
• Developed and maintained client relationships.
• Stayed up-to-date with emerging technologies and industry trends.
• Managed team operations for high productivity and motivation.

• Led software development projects from initiation to completion, ensuring timely and high-quality delivery.
• Managed project teams, timelines, budgets, and resources.
• Collaborated closely with clients and stakeholders to understand their requirements and translate them into project specifications and features.
• Acted as a primary point of contact for project-related communication with clients, stakeholders, and vendors.
• Coordinated with other departments and teams to ensure successful project outcomes.
• Stayed up-to-date with emerging technologies and industry trends in software development project management.

• Coordinated software development projects from initiation to completion, ensuring timely and high-quality delivery.
• Assisted the project manager in defining project scopes, timelines, budgets, and resources, in collaboration with business stakeholders.
• Monitored and reported on project progress, risks, and issues.
• Collaborated closely with clients and stakeholders to understand their requirements and translate them into project specifications and features.
• Managed project change requests, scope creep, and other challenges.
• Coordinated with other departments and teams within the company to ensure successful project outcomes.

• Developed and implemented digital marketing strategies for software products and services.
• Managed social media accounts, email campaigns, and website content.
• Executed SEO and SEM strategies and monitored campaign performance.
• Collaborated with cross-functional teams to develop sales enablement materials.
• Stayed up-to-date with emerging trends and technologies in online marketing.